Contact us
We're a small team and we read every email. Whatever you need — access help, a refund, an unsubscribe request, or just a question — we're happy to help and we reply quickly.
Customer support
Email us
- 📬 Response time: within 24 hours on business days (Monday–Friday). Weekend emails are answered first thing Monday morning.
- 🌐 Languages: English and Portuguese.
- 🧾 Tip: include the email address you used at checkout (and your Digistore24 order number if you have it) so we can find your order faster.
Send us an email about…
I can't find my welcome email or login link.
I'd like to use the 60-day money-back guarantee.
Remove me from the newsletter / marketing emails.
Cancel my Inner Circle recurring subscription.
Access, correct, or delete my personal data.
Anything else — we're happy to help.
Before you write — quick answers
Many common questions are answered in our policies:
- Refund Policy — full 60-day money-back guarantee details, including how the refund is processed.
- Privacy Policy — how we handle your data, and three different ways to unsubscribe from emails.
- Terms and Conditions — how the program and subscriptions work.
Billing, invoices, and payment questions
All payments are processed by our reseller Digistore24. For invoice copies, payment-method changes, billing disputes, or processor-side refund tracking, you can also contact Digistore24 buyer support directly:
For everything else — including refund requests, which we'd love to handle ourselves — please write to us first at help@customersupportsoul.com.